Building Positive Landlord

Building Positive Landlord Relationships

Models and Partnerships

We partner with landlords and property managers to make leasing simple, predictable, and mutually beneficial. Our team handles unit recruitment, tenant match, paperwork, and ongoing support—plus rapid response when issues arise—so owners have a single point of contact and residents can succeed in their homes.

Models

Resources and guides to build strong landlord relationships and keep tenancies stable.

• Landlord Partnership Guide  Program basics, points of contact, and how we support you from listing to lease-up.

• Lease-Up Process & Timeline  Unit match, documentation, inspections, and move-in steps at a glance.

• Rent Payments & Direct Deposit  Payment schedule, who to contact for questions, and how to enroll in ACH.

• Unit Readiness & Inspection Checklist  Habitability standards and tips to pass inspections the first time.

• Communication & Issue Escalation  How to reach our team, expected response times, and emergency procedures.

• Tenant Support & Coaching  Our approach to tenancy stabilization, budgeting, and conflict resolution.

• Eviction Prevention Protocol  Early-warning signs, step-by-step mediation, and when legal partners get involved.

• Reasonable Accommodations & Fair Housing  Guidance for compliance and creating inclusive, accessible homes.

• Damage Claims & Risk Mitigation  What coverage exists, documentation needed, and how claims are processed.

• Contact Directory  Direct lines for payments, inspections, tenant support, and after-hours needs.